“That’s what the internet is for! Slandering others anonymously. Stopping the flick isn’t gonna stop that.”
Banky (played by Jason Lee) on Jay and Silent Bob Strike Back
Other than perhaps Amazon.com – it seems as if the only time people head online to review a product, a service, or a company is to complain; to bash the hell out of someone (or something) for providing bad service. Call it the American Way. Well, today is my turn.
I’ve long complained about AT&T’s cell phone service and rightfully so. Those with AT&T know exactly what I’m talking about.
This week, however, they seem to have upped the ante and now it’s concerning the use of my long-time YAHOO! email account. (Yeah. I really don’t get that connection either other than AT&T apparently had a partnership with SBCGlobal in which they used YAHOO! as sort of a go-between for their own email services.)
So what happened was this: despite logging into my YAHOO! account 10+ times a day, every day, for years and years – this past Tuesday I couldn’t get in. And after multiple failed attempts, I was eventually was locked out and the fix, somehow, goes through AT&T Customer Service. (Keep that little nugget in mind for later on…)
After talking with someone via their online chat yesterday, the representative told me that they had the information they needed and that I would be getting a call back telling me when my password would be reset.
I never got that call.
Today a representative tells me that despite providing them with two past zip codes, my AT&T account number, my cell phone number, an old sbcglobal email address and other security information – I’m told that they can’t verify who I am or that the account is, in fact, mine.
What happened was at some point in the past, an old AT&T email (or more likely an old sbcglobal.net) account was merged into my YAHOO! account. Yet without me being able to provide the security information for that old account, they couldn’t reset my password for current account.
Trust me, I know how idiotic this sounds too!
It’s weird though that the rep couldn’t even verify my cell phone account number with them. The same account number that I’ve been forking over $175+ a month towards for two-years to pay for the affore mentioned shitty cell phone service.
Eventually this online representative told me that if I visit at AT&T store and show them a government issued ID to verify my identity, they could solve this problem for me and reset my YAHOO! password.
Do I really need to say what happened next? Of course I do. I go to the AT&T Store where they had no idea what to do and so they – (wait for it) – called AT&T Customer Service.
The circle is complete.
So after using the same YAHOO! email address – for paying bills, looking for jobs, personal communication, professional correspondence, internet purchasing, various online account logins, etc. (not to mention a pretty robust address book with contact information) – for over 10 years, AT&T (not YAHOO!) is basically telling me that I can no longer do so and they can’t do anything about it.
Read that again: AT&T, not YAHOO!, is telling me I can no longer use my YAHOO! email account of 10 years.
I get the need for security. I completely understand the threat of identity theft. Yet this situation just screams STUPIDITY on the part of AT&T. I am who I say I am and can prove it.
Yet somehow if I miss my $175 payment next week, they’ll know exactly who I am, where I live, what my wife’s name is, my son’s birthday, and probably the mileage on my car since my last oil change.
So yeah. I’m trying to contact YAHOO! now, which surely makes a lot more sense doesn’t it?
In the it’s-so-pathetic-it’s-almost-funny-category: Upon following the instructions, beginning on YAHOO! and eventually leading me to AT&T’s website, for retrieving a lost password for my YAHOO! email account – does anyone care to guess where AT&T wants to send the new password?